Refund Policy

Due to the nature of collectible coins and precious metal products, all sales are considered final. We do not offer refunds or exchanges for change of mind, incorrect selection, or fluctuations in market value.

If you receive an item that is damaged, incorrect, or significantly different from its description, you must contact us within 7 days of delivery. We may request photographs and other information to assess your claim.

Where required under Australian Consumer Law, we will provide a repair, replacement, or refund for products that have a major fault or do not match their description.

Returned items must be in their original condition and packaging. Refunds or replacements will not be issued for items that have been altered, damaged after delivery, or handled in a way that affects their condition or value.

Any approved refunds will be processed using the original payment method.